It happens all the time, you get the call for a notary job and the person who’s arranging the appointment is NOT the person who will be signing the documents. Their mom is in the hospital and needs a POA. Their dad is in the nursing home and wants to Quit Claim deed property. The person requiring the service has entrusted someone else with the responsibility of securing your services. When this happens follow these 3 tips to ensure that the signing goes smoothly.
When you get the call:
- Verify that the person receiving the service is alert, coherent, and understands what’s going to occur
- Confirm that the person receiving the service has valid identification id in accordance with the laws of your state
- Inquire as to whether the document requires witnesses, and if so, articulate any instructions they will need to follow (valid id, appear in person, etc.)
- Find out who will be responsible for paying your fee and share the types of payment you accept
- Get the name of the person receiving the service. This might seem obvious but consider it a friendly reminder. There’s nothing like getting to a hospital, nursing, apartment complex, etc. and not being able to recall the name of the person you’re there to see.
2. Upon arrival introduce yourself to the person receiving the services and explain what you been asked to do and what they can expect. Focus on the signer. Make eye contact and assess awareness. You can’t perform the notarization if the person is not alert or doesn’t understand what’s going on.
3. Seek a direct response from the signer. It’s okay to use the set up person for support but your main focus should be on communicating with the signer.
One area I’ve seen a lack of understanding negatively impact the signing is with witnesses. Many times the document calls out who is not eligible to serve as a witness. If not, then the notary laws of your state probably have something to say on this matter. As a rule of thumb, a person who is signing the document or as a vested interest in it, cannot also witness the document. Many POA’s stipulate that health care workers or employees of healthcare facilities cannot witness such documents. A little more work up front could mean the difference between a profitable, stress-free appointment and a wasted tank of gas as well as wasted time. Just because a person knows a notary is needed doesn’t mean that they understand what goes into ensuring that the notarization can take place.