Shipping and Cancelation Policy
How long does it take to ship my order?Orders placed before noon CST during our normal business hours will ship on the next business day provided that there are no problems with your order (such as missing order information). NEED IT FASTER? Please call our Customer Service Department at 1-800-721-2663.Back to top
Example: An order placed on Friday 12:00 noon CST will ship on Monday via your selected shipping method.
What about orders placed AFTER 12:00 noon CST or on weekends or holidays?Such orders will be processed on the next business day and then shipped the second business day.Back to top
Example 1: An order placed on Thursday at 12:30 pm CST will be processed on Friday and shipped on Monday.
Example 2: An order placed on Saturday will be processed on Monday and then shipped on Tuesday via your selected shipping method.
What carriers do you use for shipping?We use UPS and USPS. For both carriers, tracking numbers are sent via email the day after shipping.Back to top
What is your estimated delivery time, and what are your shipping method options?Estimated shipping times listed below do not include weekends or holidays and are counted from the time your order leaves our factory:Back to top
• USPS 2-7 business days • USPS Priority Mail 2-3 business days • UPS Ground 2-5 business days • UPS 2-Day Air Before the end of the 2nd business day • UPS Next-Day Air (Saver) By 5:00 pm the next business day
How much are your flat-rate shipping and handling charges?Flat-rate shipping rates excluding Hawaii and Alaska are as follows:Back to top
• USPS $6.95 • USPS Priority Mail $10.95 • UPS Ground $13.95 • UPS 2-Day Air $24.95 • UPS Next-Day Air (Saver) $49.95
Orders shipped to post office boxes, Alaska, and Hawaii are shipped by USPS with your selected shipping option.
What about rush orders or Saturday deliveries?Rush orders and Saturday deliveries are available for an extra charge. Please call our customer service at 1-800-721-2663 for rates.Back to top
How can I cancel or make changes to my order?To cancel or make changes to an order, call us as soon as possible at 1-800-721-2663 with the order number. Any order that is canceled with our approval must be returned at the customer's expense. Shipping charges will be deducted from any refund for a canceled order.Back to top
How can I get a refund?If you receive a product that is damaged or not made to your specifications, simply return it for a replacement with no additional shipping charges. If you are unhappy with a product, you may return the undamaged, unused product within thirty days and receive a full refund for the product. Shipping charges are NOT refundable, unless we are at fault. For a refund, please call our Customer Service Department at 1-800-721-2663, or email us at info@Texasnotary.com. Please view our refund policyBack to top
Texas notary bonds and errors and omissions insurance policies provided by this insurance agency, the American Association of Notaries, Inc., are underwritten by Western Surety Company (established 1900). American Association of Notaries is owned by Kal Tabbara, a licensed insurance agent in Texas.